I think my shipment is lost or did not arrive
If you feel your shipment has been lost or stolen please contact us at Support@ralucastore.com to file a claim and we will open an investigation for you.
How long will it take for my shipment to arrive
We provide free shipping that typically takes between 3-7 business days.
International shipments can take from 5 to 15 business days to arrive often depending on location and clearing customs.
If you are missing your package, feel free to file a claim with customer service at firstname.lastname@example.org
Can I get a refund if it doesn't work? What’s the return policy?
We offer a 60-day satisfaction guarantee. We work extremely hard to ensure our products are of the best quality and standards. If the product results didn’t satisfy you, simply return the unit within the 60 days and get your money back. Our products also come with a 6-month manufacturer's warranty that covers defects caused by faulty material or workmanship. Unfortunately, damages caused by improper handling, water damage or misuse are not covered. For more information about our returns and warranty policy, check the Returns page.